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Richard E. Jaggers, III

Employment History:
Contractor, USSOCOM Enterprise Information Technology Contract (Team EITC)
2002-2003 USSOCOM Integrated Survey Program
  • Senior Systems Engineer,
    Employer: MCS of Tampa

Instructor
2002 Florida Keys Community College, Key West, Florida
  • Adjunct Instructor, Department of Continuing Education

Contractor, GSA
2002 JIATF-East, Key West, Florida
  • GCCS/UNIX System Administrator
    Employer: ACS Defense, Inc.

Contractor, Department of The Navy
2002 Naval Air Station - Atlanta, Georgia
  • NMCI Desktop Rollout Lead
    Employer: CACI Techologies, Inc.

Contractor, Department of The Army
1988-2002 Fort McPherson, Atlanta, Georgia
  • Software Engineer, Lead CACI Technologies, Inc.
  • Senior Systems Engineer Computer Data Systems, Inc.
  • Systems Engineer Computer Sciences Corporation
1987-1988 Ft. Benning, Columbus, Georgia
  • Lead/Senior Analyst Computer Sciences Corporation
  • Analyst/Programmer GE Government Services

Systems Analyst, Programmer
1983-1985 Tandy Business Products, Shreveport, Louisiana
1979-1983 Drilling Data, Inc., Shreveport, Louisiana
Education [DOWN]
Detailed Experience
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USSOCOM, Team EITC:

(Tampa Bay)

Member of a Team EITC task providing IT support to the USSOCOM Integrated Survey Program (ISP), including both the deployed survey teams and the Central Production Branch (CPB).
  • Wrote white papers, documentation, and installation guides. Wrote and implemented version control plans.
  • Reverse-engineered the data collection system and prepared a software deployment system including a Ghost-over-LAN process.
  • Planned migration for incremental software versions, including technical testing. Wrote scripts to automate processes. Installed software. Planned and implemented backup procedures.
  • Provided training for other team members assigned to this task.
  • Designed a LABLAN, based on Windows 2000, that included SQL Server 2000 and a custom government application. Integrated peer-to-peer workgroups with LABLAN. Planned integration of the Branch production systems into LABLAN for an interim solution during a forced Branch move. Replicated LABLAN on a deployable network based on laptops.
  • Provided technical support for IPS's first formal baseline acceptance testing plans and configuration management.
  • Keywords: USSOCOM, Integrated Survey Program (ISP), Data Survey System (DSS), Data Production System (DPS), Win2K, MSDE, SQL7, MSSQL 2000, REMEDY, INNO, EDO, Front Page, Word, EXCEL, Access.
Florida Keys Community College: The FKCC Department of Continuing Education provides professional development courses for the commercial community, and instructors are recruited for the depth of experience in their respective fields.
  • Taught courses in MS-Office applications.
  • Developed, and helped to develop, additional classes, including The Power of Queries and Views in MS Access.
  • Assisted in preparing information seminars to introduce FKCC continuing education courses.
JIATF-E Key West: Provided functional and technical expertise to formulate computer system scope and objectives; devised or modified procedures to solve problems using information systems in technical, scientific and business functional areas.
  • Provided high-level functional and systems analysis, design, integration, documentation, and implementation assistance on problems of a technical nature.
  • Integrated COTS/GOTS applications into existing Unix and NT systems and work stations and resolve system problems.
  • Assisted in loading and testing new Unix S/W products, including Global Command and Control System (GCCS) modules in the Joint Interagency Task Force - East (JIATFE) tactical systems.
  • Assisted in configuration planning and reconfiguration of tactical systems.
 
NAS Atlanta: Responsible for managing desktop rollout teams during the installation of large blocks of desktops and the inventory control of desktop, server and peripheral equipment as part of the Navy-Marine Corps Intranet (NMCI) Project.
  • Ensured that processes were followed and reported progress to the Site Transition Manager.
  • Trained processes developed and approved by management, and provided quality assurance work for the NMCI contracting effort.
  • Addressed customer concerns.
 
Fort McPherson:

(1988-2002)

      Provided support within the Third U.S. Army Headquarters' Information Mission Area (IMA) for the automation and operation of the information systems applications of the Headquarters, integration of these applications into interoperable systems and subsystems throughout the Headquarters, and, where possible, interfaced with agencies outside the Headquarters.
  • Provided comprehensive technical assistance, coordination, and integration of the information technology systems found in the ARCENT G3 Deep Operations Coordination Cell (DOCC) as a DOCC system administrator, and to augment the mission and operational requirements of the G-3 DOCC.

  • Was the subject matter expert (SME) for all DOCC automation applications, equipment, and networks which included the operation and utilization of GCCS, GCCS-A, CTAPS, AFATDS, TBMCS, TWM, JTT, ADOCS, and common office automation to include MS Office Suite and Windows NT client technology. This required skills and knowledge in the Windows NT, Sun Solaris and UNIX operating environments.

  • Performed administrator functions, troubleshooting, and resolved network connectivity issues;

  • Designed information management plans and architecture, and established computer life cycle Programs.

  • Responsible for the automation configuration within the DOCC's LUCKY (Main) deployable shelter.

  • Performed other duties, as required, within the scope of, and in relation to the above tasks.

    Throughout the 12 years:

  • Worked on a mixture of CLASSIFIED and UNCLASSIFIED networks and systems/workstations, including INTERNET, SIPRNET, NIPRNET, GCCS/AGCCS, SUN NFS, Trojan, JWICS, and other LANS and WANS using SUN SPARCSTATIONS, Gateway 2000 Pentium microcomputer, Panasonic Laptop Pentium micro computer, EDS PENTIUM microcomputer, EDS 486 microcomputer, Video Teleconferencing, RDI Laptops, Compuadd, TEMPESTed microcomputers, Zenith Z-200 series microcomputers, COMPAQ DeskPro microcomputer, Zenith Lap Top microcomputer, AN/UYK 83 TEMPEST PCs, Dauphin Laptops, and other PC Compatibles.
  • The communication systems utilized Joint Deployable Intelligence Support System (JDISS), general Micro to Mainframe, and Network, PC Courier LAN electronic mail system, Procomm Data-communications, TCP/IP Networking Software, LINK/TCP LAN Software, Telix, Telenet, VT100, BITCOM, Crosstalk MK4, Laplink, Joint Worldwide Intelligence Communications System (JWICS), UNIX, SOLARIS, SUNOS, Novell, PC Plus by Datastorm v1.1B, Asterx, Applix, MSMail, Mosaic, Netscape. Web Author and HTML Mr. Jaggers has tasked or written queries and applications using Sybase, Informix, Oracle DBMS, Access, SuperBase, Excel, Lotus, PCFile, Model 204 DBMS, dBase III+ and dBase IV DBMS, Clipper, R:Base DBMS, R:Compiler, Folio, and DB2 installed in SOLARIS 1.1-25, SUNOS 4.1.3, MS-DOS v3-v6.x, Windows3.x, Windows95, Windows NT Server, Windows NT workstation, IBM PC Local Area Network, UNIX/XENIX.
  • Performed data base administration and systems administration actions for those DBMS's on those platforms.
  • Developed or helped to develop Third Army proprietary applications such as TarStat, TarCheck, CRoster, CLibrary, and numerous other Intelligence community applications.
  • Provided systems/db administration tasks and user orientation for DOD, Army, and Joint targeting systems including TMDA, AFATDS, JTT, BASS, ASAS, MIIDS/IDB, PC/IDB, ADOCS and RAAP.
  • Provided help desk level support to those areas plus commercial off-the-shelf software such 5D, MTF-Editor, JAMPS, JULLS, WATCHDOG, IBM ANTI-VIRUS, Norton, CENTRAL POINT, MS Office (WORD, EXCEL, ACCESS, POWERPOINT, SCHEDULER, MAIL), WordPerfect, Calendar Creator Plus, Lotus Agenda, Proform Plus and various other word processing, graphic and spreadsheet software.
  • Provided system administration for UNIX and Windows networks and data base administration for Sybase and other client/server COTS used in the USARCENT G3 Deep Operations Targeting Cell.
  • Supported the G3 SIPRNET/NIPRNET/JWICS presence, including the G3 Web site, and a MAJORDOMO listserver. Military applications include Combat Intelligence System (CIS) and RAAP, JTT, TBMCS, and BROADSWORD.
Fort Benning: 1987-1988, Lead/Senior Analyst/Programmer
Computer Sciences Corporation
  • Task leader for a four-member team contracted to the Finance and Accounting Office on a work-request basis to perform system analysis and design of Administrative ADP projects.
  • Provided supervisory, technical and administrative direction for personnel performing administrative ADP tasks, including the review of work products for correctness, adherence to the design concept and to user standards, and for progress in accordance with schedules.
  • Coordinated with contract manager and Government Project Manager to ensure problem solution and user satisfaction.
  • Prepared and delivered presentations on the system concept to colleagues, subordinates and user representatives.
  • Assured conformance to standards and quality of analysis and programming, and assured the proper use of current or requested programming techniques.
  • The team was responsible for programming Intels (XENIX/UNIX) and Zeniths (MS-DOS/PC Compatible) using Shell, C, BASIC, dBase III, and commercial off-the-shelf software.
Fort Benning: 1986-1987, Analyst/Programmer
RCA Government Services
  • Designed, programmed, and implemented an administrative system to process manpower requests/expenditures for a telephone maintenance contract.
  • Supervised a programmer and a data entry clerk.
  • Diagnosed and corrected inoperable computer systems due to data telecommunications problems involving 300/1200/2400 baud modems with 2-wire, 4-wire, and dial tone circuits connected to PC's, terminals, MUXs, 10-way bridges, and cluster controllers.
Louisiana: 1983-1985, Systems Analyst
TANDY/Radio Shack Business Products
  • Analyzed customers' needs and assisted in selecting, installing and testing equipment.
  • Oriented beginning users in order to sell equipment.
  • Assisted in writing purchase contracts with local governments.
  • Used Xenix, MS-DOS, and TRS-DOS for business-oriented applications including most software packages available through Tandy Corporation.
Louisiana: 1979-1983, Owner, President, Programmer, Systems Analyst
Drilling Data, Inc.
  • Built a real-time data collection system for use on oil well drilling sites.
  • Analyzed the hardware requirements, and designed the physical system including analog and digital interfaces to drilling equipment and laboratory instruments.
  • Rebuilt a microcomputer to meet company needs and developed a unique uninterruptible power supply to insure continuous operation.
  • Supervised two programmers, establishing their tasks and monitoring/evaluating their progress and results.
  • Established an on-site training program for end users.
  • Wrote user's manual, which included a technical reference section.
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Education
 
  • Associate of Arts, Liberal Arts, Saint Leo University, Florida
 
Training
 
New Horizons Training Center     Microsoft Certified Engineer (MCSE) Training. New Horizons is a Microsoft Authorized Technical Education Center (ATEC) (1998-2000)
MCSE578- Networking Essentials
MCSE803- Administering Microsoft Windows NT 4.0
MCSE922- Supporting MS Windows NT 4.0 Core Technologies
MCSE689- Supporting MS WIndows NT 4.0 Enterprise Technologies
MCSE688- TCP/IP for Microsoft Windows NT 4.0
MCSE833- Implementing a Database Design on MS SQL 7.0 (2000)
New Horizons Training Center(1998)
HTML
Win/NT User
United States Air Force - Keesler AFB Training Group (1997)
Oracle SQL for Global Command & Control System
Oracle Database Administrator
Sybase Database Administrator
New Horizons Training Center (1997)
Win97 User Classes
MS Access DBMS
MS Excel
MS Powerpoint
MS Word
Sybase Corporation (1996)
Sybase Fast Track to SQL
Sun Education, Sun Micro Systems (1995-1996)
SOLARIS 2.x System Administration
SOLARIS 2.x Essentials
SOLARIS for Programmers
Beginning C
C Shell Programming
sed, grep, and awk
MicroRim, Inc. (1988-1989)
Advanced R:Base Programming Techniques
R:Base Developer's Conference Seminars
Compustudy, Inc.(1987-1989)
R:Base Applications Development
R:Base LAN Applications Development
Advanced R:Base Programming Techniques
Northeastern University (1988)
Installing and Operating PC LANs
Moulton, Minasi & Co (1987-1989)
Internals and Peripherals
Basic Data Communications
Advanced Data Communications
Battelle (1989)
Writing Better User Manuals
Guymon & Gottfredson (1989)
Writing Technical Documentation
TANDY Company courses (circa 1983-1985)
data bases, spreadsheets, accounting software, operating systems
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Contact:
Richard E. "Rick" Jaggers
Post Office Box 8
Safety Harbor, Florida, 34695-0008
(727) 723-8866 residence
[Mail]
Rick@Jaggers.com
 Navigation Cover Letter Resume Downloads
Professional Resume

Richard E. Jaggers, III
Tampa Bay area, Florida

 
Rick@Jaggers.com
727/ 723-8866
Post Office Box 8
Safety Harbor, Florida 34695-0008